Flexible IT governance in a changing world

More services, more choices, more than one way to get it right


We want flexibility but, if we're not careful, we get governance confusion as well. In your organisation, is it clear who is responsible and accountable for service delivery? Because most IT departments today are responsible for one or more services over which they have little control. They might not even know the services exist.

Simon Withers from governance specialists Sungard AS joined Freeform Dynamics' Dale Vile, who has advised many businesses on how to solve these problems, for a special Regcast on how to assess your service needs, define which services IT will provide, deliver them and budget them, while retaining the appropriate amount of control - and avoiding a damaging "lockdown" that only creates shadow IT. They outlined some familiar scenarios and problems, explaining how to work constructively with the business, and what methods to apply to remove common roadblocks.

You can now view this event, on demand, here.