A strategic approach to identity relationship management

A Forrester Consulting thought leadership paper

Published September 2014

In April 2014, ForgeRock commissioned Forrester Consulting to evaluate companies’ IAM practices and requirements when it comes to customer-facing scenarios versus employee-facing ones. Forrester tested the assertion that companies can obtain significant value by implementing IRM solutions that treat customer identities, and their identity data, as mission-critical for the top line of the business.

In conducting online surveys of 111 B2C and B2B2C executives with responsibility for IAM, Forrester found that new business and technical demands require a strategic focus for which existing IAM infrastructure may not be sufficient, and that there is a significant opportunity to utilize IRM-supportive technologies in support of customer-facing IT initiatives.